Account deletion

Last updated: 23 September 2026

This page explains how to request deletion of your Paideus account — in the mobile app and on the website app.paideus.com — and of the data associated with it. The service is provided by AVARI SOLUTIONS G.P.

Who creates accounts

Paideus accounts are created by your educational institution (tutoring centre, language school, etc.), which is the controller of the data held on the platform (see the Privacy Policy, section 2). Deletion is therefore carried out in coordination with the institution.

How to request deletion

1. Through your educational institution — the fastest way: ask its office or administrator to delete your account.
2. Directly with us — email support@paideus.com from your account's email address, with the subject "Account deletion", stating your full name and your educational institution. We will confirm the request comes from you, forward it to your educational institution and, once it instructs us, delete the account.

You will receive a reply within one month of your request.

What is deleted

• your sign-in account (email and password) and your profile details,
• your notification settings and your devices' notification identifiers,
• the personal data about you held on the platform on behalf of your educational institution, except what it is required to keep (see below).

What may be kept

• records the educational institution is legally required to keep, for example tuition receipts and invoices under tax law, for as long as the law requires,
• security logs, for up to 12 months,
• database backups, which are deleted automatically within 7 days.

Uninstalling the app and notifications

Uninstalling the app does not delete your account. If you only want to stop notifications, turn them off in your device settings or sign out of the app.

Contact

For any question: support@paideus.com. For more about your data, see the Privacy Policy.